Susan has 11 years' agency experience, in both sales and lettings and is now qualified with the highest industry qualification delivered by the Association of Residential Letting Agents' (ARLA) Propertymark, the UK's foremost professional body for letting agents.
From 31 January 2018, the Scottish government will introduce its new code of practice and mandatory register for letting agents. In addition, key individuals in a lettings agency must have met a minimum level of training. If they have not undertaken the relevant training or qualifications by September next year they will not be able to continue letting properties. Galbraith is ahead of the game by having staff who have already qualified at the highest level six months before the new code comes into force. Susan said:
It was important for me to undertake this course of study. Firstly, it provides reassurance to tenants and landlords that Galbraith adheres to the highest professional standards. Secondly, the course offers incredibly useful financial, legal and contractual knowledge that I am using on a day-to-day basis.
Susan also praised her employer for its commitment to professional development:
Galbraith is a very supportive company and the firm offers us ongoing training opportunities to reach our potential.
We offer everything from studio apartments to large traditional country houses and we are finding that the market is very active at the moment. We regularly find suitable tenants within a day or two of first advertising a property with the main hot-spots being Galashiels, Melrose while scenic rural areas are always popular. There is currently a shortage of supply to meet the continued demand for lettings.
Galbraith lets over one thousand homes across Scotland and the Scottish Borders is one of the busiest regions in the country for lettings.